Shipping + Returns
Useful information about your order. If you cannot find what you need, the FAQs may help.
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Order info
Your order may leave from more than one place, so it can arrive in more than one parcel. That is normal.
- Unframed prints, cards, postcards, notebooks and washi tape ship from my UK studio. You will receive a shipping confirmation when they go out.
- Framed prints are made to order and ship from Beyond Print in the UK. Please allow up to 10 working days before dispatch. You will receive a confirmation email with tracking when they leave.
Shipping
- Postage is calculated at checkout based on the size of your order.
- You will get a confirmation when each part of the order is dispatched.
- Please check the address carefully. I cannot take responsibility for parcels that go missing or are delayed because the address was wrong.
- Larger items, especially XL prints, may travel with a different courier. If the smaller bits arrive first, the rest is on its way.
Shipping Prices
I use tracked Royal Mail and courier rates. I cannot match supermarket postage, but I do look for the fairest option I can. The exact cost is calculated at checkout based on the size of your order.
If the postage at checkout looks wrong, email shop@sunnybeast.com and I will check it.
UK | Shipping Prices
| Order size/type | Cost (GBP £) |
| XS | 1.10 |
| S | 2.70 |
| M | 3.50 |
| L | 5.15 |
| Framed | 15 |
EU + Guernsey | Shipping Prices
| Order size/type | Cost (GBP £) |
| S | 8 |
| M | 9.20 |
| L | 11.70 |
| Framed | 20 |
United States | Shipping Prices
US prices include import charges prepaid through Royal Mail PDDP.
| Order size/type | Cost (USD $) |
| XS | 9.50 |
| S | 13 |
| M | 19 |
| L | 32 |
| Framed Prints | 50 |
Canada | Shipping Prices
| Order size/type | Cost (CAD $) |
| XS | 13 |
| S | 18 |
| M | 21 |
| L | 26 |
| XL | 43 |
| Framed Prints | 70 |
Worldwide | Zone 1 | Shipping Prices
Singapore, China, Hong Kong, SAR, Japan, Iceland, Norway, Switzerland
| Order size/type | Cost (GBP £) |
| Minimum | 30 |
| L & Framed Prints | 50 |
Worldwide | Zone 2 | Rest of World | Shipping Prices
| Order size/type | Cost (GBP £) |
| Minimum | 30 |
| L | 50 |
| L & Framed Prints | 120 |
Dispatch & Delivery Times
The times below start once the order is placed. If you haven't received a confirmation email within these timescales, please email me so I can help: shop@sunnybeast.com.
Dispatch (working days)
| Products | Dispatch |
|---|---|
| Cards, postcards, washi tape, notebooks | 1–2 |
| Unframed prints | 1–5 |
| Framed prints | 1–10 |
Delivery after dispatch
| Destination | Delivery |
|---|---|
| UK | 1–2 days |
| Europe | 2–4 days |
| USA and Canada | 5–10 days |
| Rest of the world | 10–14 days |
Customs
Orders ship from the UK.
UK
No import charges.
United States
US orders are sent with Royal Mail’s Postal Delivered Duties Paid (PDDP) service. US import tax and duty are calculated and paid by me when I buy the postage, so you should not get a customs bill when the parcel arrives. Any sales tax that applies may still be added at checkout.
Europe and the rest of the world
These orders are sent duties unpaid. Your local customs may charge tax or duty before the parcel is released. That charge is yours to pay. If it is not paid, the parcel can be delayed, returned or, in rare cases, destroyed.
If you are unsure what applies where you live, check local customs rules before you buy.
Returns
Returns
We are sure you will love our Sunny Beast goodies, but if for some reason you’re not completely happy we accept returns and exchanges within 30 days of purchase (excluding framed prints), which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact Natasha at shop@sunnybeast.com.
If your return is accepted, we will send instructions on how and where to send your package. Return shipping will not be covered by the business and charged to the customer. Once a return is received and found without damage your refund will be issued. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at shop@sunnybeast.com.
Damages or Defects
All orders are hand packed with care but in the unlikely event that your order has not arrived safely with you, or you are unhappy, please email us photographs at shop@sunnybeast.com and we will do our best to fix it. Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at shop@sunnybeast.com
For any questions, please email shop@sunnybeast.com and we will guide you through the process.
Our returns policy is applicable to products purchased from sunnybeast.com only. If you purchased from a stockist, please contact them directly.
Got another question?
Feel free to get in touch at shop@sunnybeast.com