FAQ's
Common questions that might help you. If you are still unsure, feel free to get in touch at shop@sunnybeast.com
Art Prints & Framing
Prints
Where are your prints made?
Sunny Beast prints are made in the UK, either in Natasha's studio or with the awesome Ripe Digital.
How are your prints made?
Giclee prints are known for their extremely high level of quality, longevity and value compared to a standard print. Giclée, or Pigment Printing, use pigments instead of dyes which are archival and have a longevity of 200+ years.
We use 305gsm Hahnemühle Photorag. The paper gives muted blacks with even colour reproduction, and excellent detail. The surface has minimal texture with a chalky smooth cotton feel which creates smooth colour gradients. It has a delicate surface, so we recommend extra care when handling.
How should I handle my print once home?
Follow these steps:
Use clean, dry hands at all times to handle your print. Prepare a clean, dry, flat, hard surface, for laying the print out. Keep your new giclée print covered with the acid-free tissue paper provided. With the tissue paper still covering the print, place a few clean, flat and heavy objects, (i.e. books), on the ends and around the middle of the print. Let your print relax over-night before framing. Don’t use your hands to wipe off any dust, as this can damage the surface of the print. If needed, use a clean, dry, white lint-free cloth.
Do you supply your prints to galleries wholesale?
If you are a gallery and think Natasha's prints would work well in your space, please email Natasha for details and a price list.
wholesale@sunnybeast.com
Framing
Where can I find frames for my prints?
No problem! We now offer professionally made frames for all our prints. You can learn more here.
Limited Budget | If you have a limited budget so would rather find a more cost effective plexiglass frame, Natasha recommends selecting a slim oak pre-made frame from IKEA or Desenio.
If you are UK based, another budget friendly option is Picture Frame Express. If you like the fame style shown in the Sunny Beast photos, choose a slim oak frame with no mount.
Larger Budget | We recommend you invest in a quality glass frame from our print shop or custom framing at your local framer.
For Dorset, UK-based customers, I highly recommend Flux Framing.
If you plan to hang your print near a window or light source, Natasha recommends using anti-reflective glass.
Do you have advice if I'm going to a professional framer?
We recommend leaving the artwork in its original packaging/mailing tube and taking straight to your framer. They will be able to handle and flatten your artwork without you having to worry about re-rolling the print. This can prove tricky.
Personally, Natasha likes unmounted oak frames but this is personal preference.
How should I handle my print once home?
Follow these steps:
Use clean, dry hands at all times to handle your print. Prepare a clean, dry, flat, hard surface, for laying the print out. Keep your new giclée print covered with the acid-free tissue paper provided. With the tissue paper still covering the print, place a few clean, flat and heavy objects, (i.e. books), on the ends and around the middle of the print. Let your print relax over-night before framing. Don’t use your hands to wipe off any dust, as this can damage the surface of the print. If needed, use a clean, dry, white lint-free cloth.
Cards, Postcards & Washi Tape
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How are your other products made?
Cards | Printed on luxury FSC Mohawk Superfine & left blank on the reverse for your message. Every card comes paired with a 100% recycled envelope and held together with a removable card catch sticker.
Postcards | Printed on luxury acid-free 324gsm Mohawk Superfine and left blank on the reverse for your own message.
Washi Tape | Paper washi tape in a cardboard box. Non-toxic & fully recyclable.
Do you have offers for these items?
Sunny Beast currently has the following offers on:
Cards | Buy 5 and get an extra 1 FREE - on all single cards.
Postcards | Buy 5 and get an extra 1 FREE - on all single postcards.
Can I be a stockist of your cards, postcards and washi tape?
Sunny Beast would love to be in your shop! Join the growing family of galleries and retailers by filling in the form on this page.
Shipping & Returns
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Do you ship worldwide
Yes! Shipping rates will be applied at checkout and depend on the items you purchase. See our shipping policy here.
FREE worldwide shipping for orders over £150!
How will my items be shipped?
Your order may be shipped from different locations depending on the items you purchase. For this reason, don't worry if your order arrives in two parts. See below for details:
Unframed Art Prints, Cards, Postcards, Notebooks & Washi Tape | These items will be shipped from Natasha's UK studio. Once your order is shipped, you will receive confirmation of shipping.
Framed Prints | These items will be shipped from Beyond Print UK. As all our frames are custom-made-to-order, please allow up to 10 working days before dispatch. Once your order is shipped, you will receive a shipping confirmation email and a tracking number.
Shipping
- The delivery cost will be calculated at checkout based on the size of your order.
- You will be sent confirmation of shipping once your order is sent.
- Please take care to enter your delivery address correctly, as we can’t be held responsible for any undelivered parcels or parcels delayed in transit due to an incorrect address being provided.
- Sometimes, we send larger orders using different couriers, especially our XL art prints. Don't worry if smaller items on your order arrive separately - the rest of your order is on its way!
How much will shipping cost me?
UK | Shipping Prices
| Order size/type | Cost (GBP £) |
| XS | 1.10 |
| S | 2.70 |
| M | 3.50 |
| L | 10 |
EU | Shipping Prices
| Order size/type | Cost (GBP £) |
| XS - S | 11 |
| M - L | 20 |
United States & Canada | Shipping Prices
| Order size/type | Cost (GBP £) |
| XS | 7.50 |
| S | 10 |
| M | 12 |
| L | 15 |
| XL | 25 |
Rest of World | Shipping Prices
| Order size/type | Cost (GBP £) |
| Minimum | 30 |
| L | 50 |
Can you tell me more about your returns policy?
Returns
We are sure you will love our Sunny Beast goodies, but if for some reason you’re not completely happy we accept returns and exchanges within 30 days of purchase (excluding framed prints), which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact Natasha at shop@sunnybeast.com.
If your return is accepted, we will send instructions on how and where to send your package. Return shipping will not be covered by the business and charged to the customer. Once a return is received and found without damage your refund will be issued. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at shop@sunnybeast.com.
Damages or Defects
All orders are hand packed with care but in the unlikely event that your order has not arrived safely with you, or you are unhappy, please email us photographs at shop@sunnybeast.com and we will do our best to fix it. Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at shop@sunnybeast.com
For any questions, please email shop@sunnybeast.com and we will guide you through the process.
Our returns policy is applicable to products purchased from sunnybeast.com only. If you purchased from a stockist, please contact them directly.
How long will it take to receive my order?
Delivery times apply once your order is dispatched. Please use the table below as a guide (based on courier's best-endeavours basis).
Bank holidays, national holidays and peak seasonal shipping periods may produce slightly longer delivery times.
If you need help with your order or have any issues, please email Natasha at shop@sunnybeast.com.
Dispatch Timescales
| Products | Dispatch Timescale (working days) |
| Cards, Postcards, Washi Tape, Notebooks | 1- 2 |
| Unframed Prints | 1- 5 |
| Framed Prints | 1-10 |
Delivery Timescales
|
Destination
|
Delivery Timescales (days)
|
|
UK
|
1- 2
|
|
EU
|
2 - 4
|
| USA & Canada | 5 - 10 |
|
Rest of the World
|
10 - 14
|
Artist
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Does Natasha take commissions?
Personal | Currently, Natasha does not take on any one-off personal commissions.
Commercial | Natasha has worked as a freelance illustrator for over 11 years, creating illustrations for many awesome brands. She loves hearing about and working on new commissions!
Please email her at hello@natashadurley.com to enquire about her availability.
You can view her portfolio site at www.natashadurley.com
Does Natasha create original pieces for purchase?
Although Natasha plans to create original pieces in the future, her current working process means the final artwork is created digitally so can only be released as print.
That being said, Natasha is planning to launch limited edition artworks, carefully hand-finished and signed by Natasha. These will most likely be one-off editions, hand finished with ink and mixed media.
Join the mailing list to be first to know!
How does Natasha create her artwork?
Her work begins away from her desk, getting messy with paper-cut shapes and mixed-media mark-making. Once all these elements are scanned, the final artwork is created digitally in Photoshop.
You can see more of her process by following her Instagram.
Where can I learn more about Natasha and her work?
www.natashadurley.com
NATASHA DURLEY SOCIAL
SUNNY BEAST SOCIAL
Sunny Beast Values
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How environmentally friendly in Sunny Beast?
Giving back the inspiration behind the artwork is very important to Natasha. For this reason, 10% of Sunny Beast profits help support biodiversity through donations to a carefully selected group of conservation charities.
See Sunny Beast's pledge to the planet
What conservation organisations does Sunny Beast support?
Natasha is hard at work setting up Sunny Beast to celebrate the natural world and give back to the very thing that inspires the artwork. 10% of future print shop sales will be donated to a carefully selected group of conservation charities.
This year we are gathering votes for
Virunga National Park & Rewilding Britain
So far donations have gone to:
Got another question?
Feel free to get in touch at shop@sunnybeast.com